The quality of our relationships (and achievement in all facets of life) is directly linked to our ability to communicate effectively, manage conflict and influence outcomes. Being impactful and influential not only improves your professional image; it fosters trust, respect and long-lasting relationships. This interactive, fun and practical talk will support you to apply the principles of emotionally intelligent communication and enhance both verbal and non-verbal acuity. You will learn how to synthesise complex information into an impactful storyline, adapt to your audience and communicate appropriately in various contexts so you walk away feeling empowered.
Takeaways
- Understand the principles of emotionally intelligent communication.
- Identify the ways communication can make or break a relationship.
- Use language (verbal and non-verbal) effectively and influentially.
- Adopt the principles of clear, concise, constructive conversations.
- Adapt your style and approach to the needs of diverse audiences.
- Master the art of listening, rapport building, questioning and storytelling.
- Use communication strategies that build trust and relationships.
